Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|Category||Returns Window, Actions Possible and Conditions (if any)|
|Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories||30 days Refund, replacement or exchange|
|Lifestyle: Sport & Fitness Equipment,, Baby Care, Footwear Accessories, Travel Accessories, Lingerie (top-wear)||10 days Refund or replacement|
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.|
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
The field executive will refuse to accept the return if any of the above conditions is not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
Any order placed through the Website for availing any of the Services offered by the Website can be cancelled, as per the policies of the Company, which includes:
An Order placed by the Buyer can be cancelled by the Buyer, 12 hours prior to the Order being shipped, upon providing an appropriate reason;
An Order accepted by the Vendor can be cancelled by the Vendor, prior to the Order being shipped, upon providing an appropriate reason, such as unavailability of the stock, etc.;
In the event, the Order placed on the Website is under a binding agreement (such as sourcing/procurement agreement) between the Users, the parties shall be governed by that specific agreement and the Company shall not be in any manner be construed as a party to such agreement. Any such agreement executed between the Users shall not supersede these Terms.
Website can place a cancellation request against an Order, prior to shipping for reasonable reasons such as unserviceable pin code, etc.
Upon any cancellation of the Order, the refund shall be processed in accordance with these Terms and any such policy of the Company Such amount shall be refunded back to your bank account or to any such medium, which was used for the particular transaction.
For products where installation is provided by XXXX service partners, do not open the product packaging by yourself. XXXX authorized personnel shall help in unboxing and installation of the product.